Privacy Policy

Our Data Privacy Principles:

We value and respect the Personal Data entrusted to us.

We aim to be transparent and responsible about how we handle the Personal Data in our care, guided by our principles and the law.

We adhere and respect the privacy rights afforded to our consumers, customers and job applicants.

We are committed to the continual improvement of our privacy and security practices.

Embedded content from other websites:

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This Privacy Statement provides you with information about how we collect, use, and share Personal Data at Veritas Veterinary Partners through our websites, products, mobile applications, or other sites that display this Privacy Statement (collectively, the “Sites”).This Privacy Statement will also apply to information gathered from you in person, through our products, and at any of our retail and/or veterinary hospitals (also, the “Sites”) and when you apply for a job at Veritas Veterinary Partners.

Through our Sites we offer information and communications about our business. Please read these General Terms and Conditions (“Agreement”) carefully. These Terms of Use and our Privacy Statement (together, the “Agreement”) describe the terms and conditions on which Veritas Veterinary Partners offers you access to the Sites.

Before accessing and using the Sites, please read the Agreement carefully, especially the disclaimers and limitations of our liability, because they constitute a legal agreement between Veritas Veterinary Partners and you. By using the Sites, you agree to these terms and affirm that you are able and legally competent to do so.

The Agreement contains provisions that limit our liability to you and require you to resolve any dispute with us through final and binding arbitration on an individual basis and not as part of any class or representative action. Please see “Use of this Site: Limitation of Liability and Disclaimer” below for more information.

We do not intend to make changes to our terms and conditions very often but reserve the right to do so. However, it is always a good idea to double check when you visit our Sites to ensure that you have read and agree with our most current terms and conditions. Any change in our terms and conditions will be prospective only.

We generally do not make any changes to our terms and conditions that have a retroactive effect unless legally required to do so. Your continued use of this Site after that time will constitute your acceptance of any new or amended terms. The date these Terms were last modified is set forth at the beginning of these Terms.

Intellectual Property Ownership; Copyrights, Patents and Trademarks

All copyrights, patents and trademarks, as well as other intellectual property rights that may exist in the artwork, graphics, text, video and audio clips, trademarks, logos, HTML code, icons, photographs and other content available on this Site (“Content”) are owned by Veritas Veterinary Partners or are used by Veritas Veterinary Partners with permission.

Although you can copy any part of this Site to your own computer for your personal use, you may not copy or incorporate any of the Content available on the Site into any other work, including your own website, or use the Content in any other public or commercial manner. That means you may not post or redistribute any portion of our Sites unless you have a license from us to do so.

That also means that Veritas Veterinary Partners retains full and complete title to all such Content, including any downloadable software or code, any images incorporated in or generated by the software, and all data accompanying it. You must not copy, modify, reproduce, upload, transmit, distribute, reverse-engineer, disassemble or otherwise convert it to another form.

You may not change any of the notices regarding copyright, trademarks or other marks that may accompany the Content. If you want to link to the home page of our Sites on your own site, that’s permissible, but please do not use our Content in your own site.

Submissions

We will respect your rights regarding the protection of personal data, subject to the following terms, conditions and limitations:

Use Restrictions

You may not engage in any activities through the Sites which are unlawful, offensive, abusive, which violate the rights of third parties, or which inhibit other users from using and enjoying the Sites. You may not monitor or copy Content on the Sites, by using any robot, “bot,” spider, crawler or other automatic device or manual process, without our written permission, or engage in any activity which interferes with the proper working of the Sites.

You agree to indemnify, defend and hold harmless Veritas Veterinary Partners and its subsidiaries, affiliates, officers, directors, and employees from any damages, liabilities and expenses (including reasonable attorneys’ fees) arising from any third-party claims resulting from, or arising out of, your use of the Sites. We reserve the right to terminate your access to the Sites at any time, without notice, for any reason whatsoever.

You may not use the Sites: (i) for any commercial purpose, including without limitation advertisements; (ii) to solicit funds, goods or services; (iii) to solicit other visitors to the Sites to join or become a member of any commercial online club, service or other organization; (iv) to post chain letters or pyramid schemes; or (v) to post a link to any website that contains or does any of the prohibited actions described in this Agreement.

If Veritas Veterinary Partners sends you communications regarding your violations of this Agreement, you agree not to disclose or otherwise make public (e.g., on any Forum or anywhere else on the Internet) any communications Veritas Veterinary Partners sends you concerning your participation in any Forum or any related matters or otherwise disparaging Veritas Veterinary Partners, its services, products or business practices.

You agree not to violate or attempt to violate the security of the Sites, including without limitation: (a) accessing data that is not intended for your use; (b) using any other person’s username or password or otherwise logging on to a server or account that you are not authorized to access; (c) probing, scanning or testing the vulnerability of any system or network related in any way to a Site without proper authorization; (d) breaching security or authentication measures without proper authorization; (e) interfering with service to any host, network, other user, including without limitation, sending unsolicited email, flooding, spamming, mailbombing, or crashing; (f) sending promotions and/or advertising products and/or services; or (g) attempting to do any of the preceding.

No Endorsements

Although this Site may refer to products or services of third parties or link to third party sites or information, we do not endorse or make any warranties or representations about them. Any links to other sites are provided for your convenience only. You need to make your own decisions regarding third party products, services and web sites.

Disclaimer of Professional Advice

The Content provided on the Sites is for informational purposes only. None of the content on the Sites is intended to constitute medical advice, veterinary advice, or any other advice of a professional nature. The content on the Sites should not be used as a substitute for professional advice. Nothing on the Sites is intended to be used for medical diagnosis, treatment or any other medical service and should not be relied upon to guide or influence the medical therapy of any pet.

Please be advised that nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between you and any professional. You should always consult your own doctor, health care professional, or other applicable professional for advice before making important personal decisions. Your reliance on the content of the Sites is solely at your own risk.

Please ensure that you read our Privacy Policy in order to learn about what personal information we collect at this Site, how we handle it and for what purposes we use it.

Use of this Site: Limitation of Liability and Disclaimer

You agree that in no event will Veritas Veterinary Partners be liable (Y) for damages of any kind, including direct, indirect, special, exemplary, incidental, consequential or punitive damages (including, but not limited to, procurement of substitute goods or services, loss of use, data or profits or business interruption), however caused and under any theory of liability, whether arising in any way in connection with these terms and whether in contract, strict liability or tort (including negligence or otherwise), even if Veritas Veterinary Partners has been advised of the possibility of such damage or (Z) for any other claim, demand or damages whatsoever resulting from or arising out of or in connection with your use of the Veritas Veterinary Partners Sites.

The foregoing disclaimer of liability will not apply to the extent prohibited by applicable law in the jurisdiction of your place of residence. You acknowledge and agree that the above limitations of liability together with the other provisions in these Terms that limit liability are essential terms and that Veritas Veterinary Partners would not be willing to grant you the rights set forth in these Terms but for your agreement to the above limitations of liability.

Without limiting the foregoing, and to the extent permitted by law, the functions contained in this Site, the operations of this Site and all content on this Site are provided “As Is”, without warranty of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement (but excluding any implied warranty or condition which may not be lawfully excluded).

There is no warranty against interference with your enjoyment of the information on this Site. There is no warranty that this Site, the information contained in it or our efforts will fulfill any of your particular purposes or needs.

You agree that Veritas Veterinary Partners and its worldwide affiliates are not responsible or liable for any defamatory, offensive, infringing or illegal conduct of any other visitor to this Site or any other third party.

It is our policy to respond appropriately to notices of alleged infringement that comply with the U.S. Digital Millennium Copyright Act (“DMCA”), including by removing or disabling access to material claimed to be the subject of infringing activity. You should send any claims or notices of infringement relating to the Site or any of its Content to info@VeritasVetPartners.com

SMS Privacy Policy

Effective Date: 4/16/2025

Veritas Veterinarian Partners is committed to protecting your privacy. This SMS Privacy Policy (the “Policy”) governs how we treat the personal information that we collect and receive from you in connection with your use of the SMS service (the “Service”), which we make available to you through a third-party service provider. This Policy is incorporated into our Terms of Service.

By using the Service, you agree to the terms of this Policy. Veritas Veterinarian Partners reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

Personal Information We Collect

“Personal Information” is information that individually identifies you, such as your mobile phone number or username/screen name, as well as any personal information that you choose to include in messages you send through the Service.

Through the use of the Service, Veritas Veterinarian Partners will receive the following information from our third-party service provider:

Your mobile phone number when you send a text message to us,

The text of messages that you send to other users of the Service,

Any username or screen name that you select in connection with the Service,

Any comments or feedback regarding the Service that you send to us.

How Veritas Veterinarian Partners Uses Personal Information

We use Personal Information to:

(a) Provide you with the Service,

(b) Process and respond to inquiries,

(d) If necessary, contact you with important announcements or messages,

(e) Conduct research, and

(f) Provide anonymous reporting for internal and external clients and partners.

Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Veritas Veterinarian Partners utilizes servers and services owned by third parties.

Disclosure of Your Information

We will not rent or sell your Personal Information to other companies or individuals unless we have your consent. We may use or disclose such information in any of the following limited circumstances:

We have your consent.

We need to enforce our Terms of Service.

We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Veritas Veterinarian Partners is not accountable in any way for any liability or reimbursement.

We provide such information to third parties who have entered into non-disclosure agreements with us.

We provide such information to a company controlled by or under common control with Veritas Veterinarian Partners for any purpose permitted by this Policy.

We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights, or the legal rights of others, or to defend against legal claims.

We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Veritas Veterinarian Partners’ Terms of Service, or as otherwise required by law.

We transfer Personal Information about you if Veritas Veterinarian Partners is, or its assets are, acquired by or merged with another company.

We may share aggregated information with others without further notice. For example, the number of people who used the Service in a given month or the total number of texts sent in a given week.

Security

Veritas Veterinarian Partners takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information.

However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Opting In

A mobile user might opt in by:

Entering a phone number online,

Sending a Mobile-Originating (MO) message containing an advertising keyword,

Filling out a paper form that includes their phone number, or

Signing up at a point-of-sale location.

Opting Out

Veritas Veterinarian Partners’ third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” or “QUIT” to the 10-digit long code phone number used to message you.

We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt out of receiving them.

Children

The Service is not intended for children under 13, and Veritas Veterinarian Partners does not knowingly collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you represent that you are at least 18 years old, or at least 13 years old and have your parents’ permission to use the Service.

Intended Audience

Veritas Veterinarian Partners requires that users of this Service be limited to U.S. residents only.

Questions or Concerns?

If you have any additional questions regarding this Policy, please feel free to contact us at any time by texting “HELP” to the 10-digit long code phone number used to message you

Other

If any provision of this Agreement is found to be void, unlawful or unenforceable for any reason, that portion shall be deemed severable from these terms and shall not otherwise affect the validity and enforceability of any remaining provisions. Veritas Veterinary Partners enters into this Agreement on its own behalf and on behalf of each of its affiliates. Accordingly, Veritas Veterinary Partners holds the benefit of and may enforce this Agreement on behalf of those affiliates. Veritas Veterinary Partners reserves the right to pursue any remedy available to it at law or in equity if you breach this Agreement.

This Agreement shall be governed by and interpreted under the laws of the State of New York, irrespective of where this Agreement is made or to be performed, and irrespective of any applicable principles of conflict of laws.The venue of any dispute, controversy, litigation or proceeding (formal or informal) arising out of or pertaining to this Agreement or the subject hereof shall lie exclusively in the state of New York.

No term or provision of this Section is intended to establish a priority as between state court or federal court, for instances in which a choice of such venue is available to the parties or litigants.The parties hereto knowingly and expressly waive any rights they may have in existing venue statutes, either state or federal, to the extent that such statutes would require a different venue than otherwise provided for herein.

Notices, Questions, Communications

If you wish to contact Veritas Veterinary Partners, please direct all inquiries (except for claims of copyright infringement) to Info@VeritasVetPartners.com.